All sales are final. We do not issue any cash refunds. After 48 hours, any orders that are cancelled or changed will be issued store merchandise credit only. No credits or exchanges are permitted for opened merchandise. Products can only be exchanged or returned for store credit if in the original, unopened packaging and in saleable condition. No credit will be issued for delivery fees, and a 20% restocking fee will apply. Mario’s Furniture will do our best to order replacement parts that are received damaged or defective, but will not replace the entire item unless necessary, at our sole discretion. Original receipt must be presented. Customer is responsible for transportation and installation fees after the first 90 days. If furniture has been moved from the original point of delivery to consumer; Mario’s Furniture is not responsible if damages occur.
All mattresses come directly from the factory and are warranted for any manufacturing defect. The white law label at the end of the mattress is the identification tag for your mattress. Removal of this tag will void your warranty. Please keep your original invoice. Information on this invoice is essential to the proper implementation of your warranty. Customer is responsible for transportation expenses incurred in returning the mattress to the factory for repair. Replacement of a mattress is at the sole discretion of the manufacturer. A “body impression” on the top foam layers of the mattress are normal and to be expected, especially in plush and pillowtop models. If your mattress shows an indentation of up to 2 inches, this is not a defect; it is the fibers and foam compressing and confirming to your body. Remember to rotate your mattress regularly.
Special Orders/Out of Stock items
If you have purchased Special Order/Custom items or other products which are currently out-of-stock and need to be ordered, we will contact you to schedule delivery as soon as the items arrive in our warehouse. General lead time for most items is 3-6 weeks, but we cannot control shipments from our vendors. Please be aware that any custom or special orders and all non-stock catalog orders cannot be cancelled or altered once the order is placed.
Deposits and other layaway payments are non-refundable. Only store merchandise credit will be issued in the event of an order cancellation. Minimum deposit for layaway is 20% of total sales order. Layaway orders have 60 days to pick up merchandise. After 60 days items go back into stock and may be subject to reordering, if still available. No layaways are permitted for closeouts, floor models or custom orders.